F&Q

How can I contact Lipora?

You can email us at info@lipora.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

At the moment, we ship within the UK only. We're starting small to ensure the best possible experience for our customers, with plans to expand internationally in the future.

Where do you ship from?

We ship from the UK.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received following our return policy. 

What payment methods do you except?

We accept all major credit cards (VISA, Mastercard, AMEX)

When will my order be processed?

All orders are handled and shipped out as soon as we possibly can. Please allow extra time for your orders to be processed during holidays and sale season. We process orders between Monday and Friday. Orders will be processed within 3-4 working days from the order date and shipped out the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order? 

Orders are processed within 3-4 working days and posted the following day excluding weekends. Delivers are estimated to arrive to you within 2-3 working days.  You will also receive a tracking number so you can follow your order every step of the way!. But in busier period this time may be longer. 

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund. 

How do I return an item? 

Please email info@lipora.com

What if the item(s) I receive are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.